IMAGE: Jeff Bezos has changed the way the planet shops. "We look forward to partnering over a long period of time in providing great customer experiences in India." We are incredibly excited about what has happened and are appreciative of the partnerships across all the various types of the customers," says Jassy. "It's very early days, with respect to what we are hoping to enable for customers in India.
We have made a pledge to do more," says Jassy during a recent fireside chat at the Amazon Smbhav event with Amit Agarwal. Jassy also finds it remarkable that in just 7 years since the launch of Amazon India, the firm has digitised 2.5 million MSMEs, enabled cumulative exports worth $3 billion and helped create nearly one million jobs in India till date. We had a missionary group of people in Bangalore, from the very start," remembers Jassy, 53.Īmit Agarwal, global senior vice president and country head, Amazon India, played a key role in setting up the AWS centre. It was around 2004 and during Holi celebrations. Jassy is now replacing billionaire founder Jeff Bezos as 's next CEO. You can find more information about Amazon’s fourth-quarter performance on the Amazon Investor Relations was set up in India seven years ago, but the US-based company established its first centre 18 years ago in India in 2003 and incidentally it was focused on its technology arm Amazon Web Services.Īmazon Web Services chief Andy Jassy travelled to India in 2004 and celebrated Holi with the early small team here. “We’re going to be very thoughtful about how we streamline our costs, and I think you’ll se a lot of that, but we’re also going to continue to invest for the long term.” It only takes one or two of them to become the fourth pillar for Amazon, he said. He said Amazon was very enthusiastic about its investments in streaming entertainment devices low earth orbit satellites healthcare and a few other things. If we like the answers to those questions, we will invest. Do we have competence in those areas, and if we don’t, can we acquire them quickly?.Do we think it’s being well served today?.If we were successful, could it really be big and move the needle?.When we think about big areas to invest in, we ask ourselves a few questions: Jassy also opened up about how Amazon thinks about investments. Speed of delivery and selection were also high priorities. “We’re working very hard at it and I’m pleased with the progress we made in Q4, but that work will extend into 2023.” “That’s a pretty big expansion in the number of nodes in the network,” and it takes time to get them to be really efficient. The fulfilment centers and transportation network must link together to get products to customers. That took everything they had, and Jassy said it takes a lot to optimize and make it more efficient. At the same time, Amazon built out a transportation network for last-mile delivery “roughly the same size as UPS” in a couple of years. He noted that Amazon had taken a fulfillment center footprint that had been built over 25 years and doubled in just a couple of years. The number one priority in Amazon’s North American Stores business was reducing the costs to serve its operations network. Jassy said being manically focused on customer experience was priority number one, calling it “the connective tissue for everything we do across the company.” Don’t get used to it, but Jassy said he would attend calls from time to time moving forward.Ĭurrent Chief Financial Officer Brian Olsavsky kicked off Thursday’s call with a presentation and revived the company’s well worn phrase, “we remain heads down focused (on driving a better customer experience).” He and Jassy then fielded questions from Wall Street analysts. Amazon CEO Andy Jassy attended his first earnings call on Thursday after replacing founder Jeff Bezos as chief executive in the summer of 2021.
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